At PalapaTM, we stand behind the products we sell.
Since we care about your experience with us, we offer a 30-DAY 100% SATISFACTION GUARANTEE. If you are not completely satisfied with one of our products, please contact us within 30 days of your purchase at email@example.com to request a refund or to make an exchange for a different product. Important to note that to be eligible for a return, your request must be made within 30 days of purchase. After 30 days, all sales are considered final.
You will be responsible for returning the unused portion of the product to us and for return shipping costs. Products must be returned prior to receiving a refund. Upon receipt of the returned product we will refund your purchase.
All claims for damaged product must be made within 48 hours of receipt. If the return is a result of our error we will pay the return shipping costs (e.g. if you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Gift cards are not eligible for return.
Please do not send your purchase back to the manufacturer.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org within 30 days of purchase and send your defective item to: 826 Orange Avenue, Ste. 502, Coronado, CA 92118
To return your product, please mail it to: 826 Orange Avenue, Ste. 502, Coronado, CA 92118, United States.
You will be responsible for paying for your own shipping costs when returning your item (unless the return is a result of our error). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.